Q1.1 What products do you offer? A: We specialize in the UPENDS UP9 disposable vape – 50,000 puffs, 20mL e-liquid, 5% nicotine, featuring a rechargeable device + replaceable pod design.
Q1.2 What are the UP9 specifications? A: The UP9 features:
50,000 puff capacity per pod
20mL e-liquid (5% / 50mg/mL nicotine)
Rechargeable device with Type-C charging
10 available flavors
Money-saving kit + pod bundle design
Q1.3 How should I store unused devices and pods? A: Store at 15-25°C, avoid extreme temperatures, and keep away from direct sunlight. Check the production date printed on the packaging and rotate your stock accordingly.
2. Orders & Payments
Q2.1 What payment methods do you accept for wholesale orders? A:
Zelle – for orders under 500 units
Bank wire transfer (T/T) – for orders of 500 units or more
Sample verification kits ($15) can be paid via Zelle
Q2.2 How do I place a wholesale order? A: Message us on WhatsApp or email robert@upendswholesale.com with your desired quantities. We will confirm tier pricing, payment details, and delivery schedule.
Q2.3 Can I modify or cancel my order after payment? A: Requests within 1 hour of payment may be accommodated. Email robert@upendswholesale.com immediately with your order details.
3. Shipping & Delivery
Q3.1 Where do you ship from? A: All orders ship from our warehouse in Los Angeles, California. We currently ship within the United States only.
Q3.2 What are my delivery options?
Method
Cost
Delivery Time
Standard Shipping (West Coast)
Free
3-5 business days
Standard Shipping (East Coast)
Free
5-7 business days
Q3.3 How do I track my order? A: Tracking numbers are emailed upon dispatch.
4. Returns & Refunds
Q4.1 Can I return vaping products? A: Due to the nature of vaping products, opened items cannot be returned. For quality assurance, we include 5-8% extra units with bulk orders to cover any defective pods.
Q4.2 How long do refunds take? A: 3-5 business days after approval. Refunds are issued to your original payment method.
5. Wholesale & Compliance
Q5.1 Do you verify customer age? A: Yes. All sales are strictly for adults 21 and over. Wholesale buyers must be licensed retailers or verify legal purchasing age in their state.
Q5.2 What is your minimum order quantity? A: Start with our $15 sample verification kit to test quality first, then order at the wholesale tier that fits your business. See our Wholesale Pricing page for tier details.
6. Troubleshooting
Q6.1 A pod isn’t working. What should I do? A: Try these steps first:
Ensure the device is fully charged
Check that the pod is seated correctly
Clean the contact points
Still stuck? Message us on WhatsApp with a short video and we will make it right.
7. Contact Us
Need live assistance?
Email: robert@upendswholesale.com
WhatsApp: +86 139 0302 6819
Still have questions? Message us on WhatsApp (+86 139 0302 6819) or email robert@upendswholesale.com – our wholesale team replies within one business day.
Shipping Policy
Shipping Policy
Shipping Policy
Thank you for shopping with us! All wholesale orders are processed and shipped from our warehouse in Los Angeles, California.
Below you will find information about our shipping options, delivery times, and other important notes.
US Domestic Shipping
We deliver to addresses within the United States. All orders are processed within 1-2 business days (excluding weekends and public holidays). The delivery time is calculated from the shipping date.
Shipping Options & Delivery Times
Shipping Method
Cost
Estimated Delivery Time
Free Shipping (West Coast)
Free (all wholesale orders)
3-5 business days after dispatch
Free Shipping (East Coast)
Free (all wholesale orders)
5-7 business days after dispatch
Important Notes:
Orders placed after 2:00 PM (Pacific Time) or on weekends/holidays will be processed the next business day
Tracking numbers are emailed once your order ships
Bulk order? Contact robert@upendswholesale.com or WhatsApp +86 139 0302 6819 for expedited arrangements